We have a 5-day replacement policy, which means you have 5 days after receiving your item to request a replacement.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We only accept returns if the product you received:

• Is in a damaged condition
• Is missing parts
• Is a different product than the one you ordered

UNBOXING VIDEO IS A MUST TO REQUEST A REPLACEMENT

To start a replacement, please send us a message on WhatsApp: +91 7999489295

If your replacement is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a replacement will not be accepted.

We will provide refunds to your UPI ID or as a discount code after carefully examining your return request or refund case. The discount code can later be used on Shopostic for your next order within 30 days from the issuance of the discount code.

Damages and issues

We kindly request you to carefully examine your order upon receipt. In the event of any defects, damages, or receiving an incorrect item, please promptly reach out to us. We are committed to addressing the issue and rectifying it to ensure your utmost satisfaction.

Exceptions / non-returnable items

Please note that there are certain items that are not eligible for return. These include perishable goods such as food, flowers, or plants, custom products like special orders or personalized items, as well as personal care goods including beauty products. Additionally, we are unable to accept returns for embroidered apparel, hazardous materials, flammable liquids, or gases. If you have any inquiries or concerns regarding a specific item, please don’t hesitate to contact us. On special cases we’ve the authority to deny or accept your return/refund request as per our examination of individual and rare cases.

Please be aware that sale items and gift cards are non-returnable and cannot be refunded.